Return and Refund Policy
At Padova we are committed to our customers, that is why we offer products of the highest quality, that evoke warmth, femininity and luxury.
Our Exchange Policy applies to all Padova brand products purchased through our digital channels, website and own stores.
Product changes from abroad will not be accepted , as a result of the difficulties in the nationalization processes and costs established in Colombia.
The times and processes for changes and returns as stated in this policy do not apply to sales in Spain. For information on this matter, we invite you to consult the official Padova website in Spain www.padovalab.es
To exchange garments for color or size, you can do so within thirty (30) calendar days following the date of purchase, presenting the purchase receipt and the garment at one of our stores, or by sending the product to Calle 19 # 1-30, Cali, 760010, Valle del Cauca, in the name of Padova SAS, through our partner, Coordinator or a shipping company of your choice . To communicate the reason for the return, we invite you to fill out the form, write to us at atencioncliente@padova.com.co or to our WhatsApp , explaining the change and attaching the digital purchase receipt; the cost of shipping to Padova will be borne by the customer.
Items must be delivered or sent in perfect condition, without alterations and with the original label. In stores, the sales assistants will check the condition of the product before authorizing the exchange; for returns by mail, our warehouse advisors will have three (3) business days from the date of receipt to check the condition of the product and authorize the exchange.
Exchanges for size or color are subject to inventory availability. If the value of the new product is less than the exchange, the balance will be provided in a physical or digital voucher that can be used in our stores or digital channels. If the value of the new product is greater than the exchange, the customer must pay the excess in the store or through any of these methods: payment link on the Pay-U and Mercado Pago platforms (for Colombia) or PayPal (outside Colombia); payment must be made before the new item is shipped, in the case of exchanges by mail.
Physical or digital vouchers will be valid for three (3) months, counting from the date of issue.
No exchanges will be made for garments that are custom made, altered, repaired or remanufactured in any way and on sale or promotion. Nor will exchanges be made for products such as underwear, swimwear, bathing accessories and cosmetics that are part of Padova's inventory at the time of purchase.
We will not issue refunds, except as applicable under our Warranty Policy.
Right of Withdrawal
It will apply to items purchased online and in Colombia. In accordance with the provisions of Law 1480 of 2011, art. 47, you may exercise this right, maximum, within five (5) business days , counted from the delivery of the product. The product must be returned in the same condition in which you received it. The customer must cover the cost of shipping to Padova at Calle 19 # 1-30, piso 2, Cali, Colombia. We invite you to manage your right through our email atencioncliente@padova.com.co, through WhatsApp or through our website www.padova.com.co in the 'Contact' form .
Padova will discount the shipping cost incurred and return the money within a maximum period of thirty (30) days.